This is a tale of a continuous struggle to link Aadhaar and PAN. The struggle is on going. No one knows why the two aren't getting linked. Worse, no one knows what should be done, to resolve the mysterious issue.
My wife gets an email - seemingly in response to the attempt we made on July 31 to link. It said, "Your Aadhaar-PAN linking request is failed due to the below reason.
Invalid Aadhaar Number. Please enter valid Aadhaar Number."
This is so strange, and the whole effort seems to reaching a ridiculous extent. This reply is like the final blow to our attempt at linkage. What more you want ... The Aadhaar number itself is invalid!
Tomorrow is the last date to file the income tax returns. I have decided that may next week, we will make another visit to the UIDAI office, present the case; and hope someone will realize the seriousness of the whole effort and help us set the problem right.
She logged into the income tax e-filing website and for one last time, on the last date to file the ITR this year, and decided to see if the tax return can be submitted. The filled up data were checked once again, and the Submit button was clicked.
Ten seconds of wait; expecting that very same thin red banner to appear again across the screen, saying the return can't be submitted without linking Aadhaar and PAN.
But most surprisingly, the tax return got submitted.
We couldn't believe this.
The likely possibility is that the Income Tax Department is now allowing e-filing of tax returns without linkage of Aadhaar and PAN. After all, the government has now allowed time till August 31 to get the two linked; and has said that the processing of tax returns will begin only after that.
Anyway, what are relief!
However, the battle isn't over; the efforts to the link the two will resume next week.
As suggested by many friends, she repeated the process, by keying various permutations and combinations of her name: like, one word, three words, all capital letters, all small letters, first letter small and the rest capital etc.
But all of that failed. She kept getting automated reply saying:
Your Aadhaar-PAN linking request is failed due to the below reason.
Invalid Aadhaar Number. Please enter valid Aadhaar Number .
What is amazing about this is that the message says, it is invalid Aadhaar number. How on earth that can be?
She gets a reply to a mail she had sent to Aadhaar help desk. It is clear that no human being has gone through the mail; or even if a human being has gone through, he or she hasn't understood her problem; or that person has chosen the easier option of copy/pasting a standardized reply.
Here it goes:
Thank you for bringing this matter to our notice.
Your case (20170812019928) has been registered with us. Please find below our response against your query:
Query 1(Subcase Id :2017081201992801)
In order to Link Aadhaar with PAN, Ideally your demographic details (i.e. Name, Gender and Date of Birth) should match in both the documents.
In case of any minor mismatch in Aadhaar Name provided by taxpayer when compared to the actual data in Aadhaar, One Time Password (Aadhaar OTP) will be sent to the mobile registered with Aadhaar. Taxpayers should ensure that the date of birth and gender in PAN and Aadhaar are exactly same.
In a rare case where Aadhaar name is completely different from name in PAN, then the linking will fail and taxpayer will be prompted to change the name in either Aadhaar or in PAN database.
Post updation you may try to link again.
They haven't simply understood that there is no mismatch at all. How frustrating this is!
We decide to have her particulars in both Aadhaar and PAN updated, according to what is in passport. So, there will uniformity.
We go to the General Post Office. There the official uses my wife's fingerprint to log in. But it doesn't work. All 10 fingers were tried. Failed.
The official said that the biometric will have to be updated. And directed us to Bangalore One centre.
We went to the nearby Bangalore One centre. Paid Rs 25 to get an application form to get particulars changed in Aadhaar. Details were freshly filled in. Photograph freshly taken. Iris scan and fingerprint scanning freshly done.
The official gave us an acknowledgement and said it would take 40 days for getting the new Aadhaar card.
Yet another attempt made to link. Lo, and behold ... Aadhaar and PAN successfully linked.
Since there was no change in the the way the attempt was done today, I don't think it had anything to do with particulars that were changed.
I guess there was so problem with biometric data in the database. Because at the GPO her fingerprint didn't work at all.
Anyway, all is well that ends well.
She will soon visit a designated centre to update the particulars in the PAN card as well.